We're Here to Help

Get the support you need to keep your children safe on Roblox. Our team is ready to assist you with any questions or concerns.

Support Hours

Monday - Friday:9:00 AM - 6:00 PM GMT
Saturday:10:00 AM - 4:00 PM GMT
Sunday:Closed

Response Time: We typically respond within 24 hours during business days.

Other Ways to Reach Us

Email Support

[email protected]

For general inquiries and detailed issues

Community Forum

Coming soon

Connect with other parents and share tips

Quick Help

Getting Started Guide

Learn how to set up monitoring

Frequently Asked Questions

Find answers to common questions

Feature Updates

Stay informed about new features

Priority Support

Need urgent assistance? Mark your ticket as "Urgent" and we'll prioritize your request.

Available for critical safety issues and service outages.

Frequently Asked Questions

Find quick answers to the most common questions about ParentChecked.

How does ParentChecked work?

ParentChecked monitors your child's Roblox account for potential safety risks, including inappropriate friend requests, suspicious users, and concerning interactions. We send you alerts when we detect potential issues.

Is my child's data safe?

Yes, we take privacy and security very seriously. We only collect the minimum data necessary to provide our monitoring service, and we never share your child's information with third parties.

How much does it cost?

ParentChecked offers affordable pricing plans starting at £29.90 per year. You can always add more children to your account at any time.

What alerts will I receive?

You'll receive alerts for potentially risky friend requests, suspicious user interactions, inappropriate content exposure, and other safety concerns. All alerts include detailed information to help you make informed decisions.

How do I get started?

Simply visit our order page and follow the setup process. You can add your first child immediately after signing up and begin monitoring their Roblox activity within minutes.

Can I monitor multiple children?

Absolutely! You can monitor multiple children from one ParentChecked account. You can select the number of children you want to monitor when you sign up, and you can always add more children at any time.

Still have questions?

Our support team is here to help you get the most out of ParentChecked. Don't hesitate to reach out with any questions or concerns.

24 hour response time