1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address (for account login and notifications)
- Name (first and last name)
- Phone number (optional, for SMS alerts)
- Password (encrypted and securely stored)
1.2 Children's Information
To provide monitoring services, we collect:
- Child's name
- Child's birthdate (for age verification and appropriate monitoring)
- Roblox username and user ID
- Profile pictures and avatars from gaming platforms
1.3 Monitoring Data
For safety monitoring purposes, we may collect:
- Friend lists and friend requests
- Public profile information
- Game activity and interaction patterns
- Safety alerts and risk assessments
1.4 Technical Information
We may automatically collect:
- IP address (for security and fraud prevention)
- Browser type and version
- Device information
- Usage patterns and analytics
- Log files and error reports
2. How We Use Your Information
2.1 Primary Purposes
- Child Safety Monitoring: Detecting and alerting about potential online risks
- Account Management: Providing access to your dashboard and settings
- Notifications: Sending safety alerts and service updates
- Customer Support: Responding to your questions and technical issues
- Service Improvement: Analyzing usage to improve our platform
- Marketing: Sending promotional communications (with consent)
2.2 Legal Bases for Processing
We process your data based on:
- Contract: To provide the monitoring services you've subscribed to
- Legitimate Interest: To protect children from online harm and improve our services
- Consent: For optional communications and marketing
- Legal Obligation: To comply with applicable laws
3. Information Sharing and Disclosure
3.1 Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
- Payment processors
- Email and SMS service providers
- Analytics and advertising platforms
- Cloud hosting and infrastructure providers
- Customer support tools
3.2 Legal Requirements
We may disclose information when:
- Required by law or legal process
- To protect safety of children or others
- To prevent fraud or security threats
- With your explicit consent
4. Cookies and Tracking Technologies
We may use various technologies to collect information, including:
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: To understand how visitors use our website
- Marketing Cookies: To provide personalized advertising and measure campaign effectiveness
- Third-Party Tracking: From advertising and analytics partners
You can control cookie preferences through your browser settings or any consent management tools we provide.
5. Data Security
We implement industry-standard security measures:
- Encryption: All data encrypted in transit and at rest
- Access Controls: Strict access limitations to personal data
- Secure Infrastructure: Protected servers and databases
- Regular Audits: Security assessments and updates
- Password Protection: Passwords hashed with bcrypt
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
- Access: View all data we have about you and your children
- Update: Correct or update your information at any time
- Delete: Request deletion of your account and all associated data
- Export: Download a copy of your data
- Restrict: Limit how we process your information
6.2 Communication Preferences
You can control:
- Email notification frequency and types
- SMS alert preferences
- Marketing communication opt-in/opt-out
- Which safety events trigger notifications
7. Data Retention
We retain your information:
- Account Data: For as long as your account is active
- Monitoring Data: For 12 months after monitoring ends
- Safety Alerts: For 24 months for pattern analysis
- Payment Records: As required by law (typically 7 years)
- Analytics Data: As needed for business operations
You may request deletion of your data at any time by contacting support.
8. Third-Party Services
We may use third-party services including:
- Payment Processing: Stripe and other payment providers
- Email Services: MailTrap and other email providers
- Analytics: Google Analytics, Facebook Pixel, and similar services
- Gaming Platform APIs: Roblox and similar platforms for monitoring data
- Cloud Hosting: Secure server infrastructure providers
- Advertising Networks: For marketing and conversion tracking
9. Children's Privacy
ParentChecked is designed to protect children while providing safety monitoring. We:
- Only collect children's data with explicit parental consent
- Use children's data solely for safety monitoring purposes
- Apply extra security measures to children's information
- Comply with COPPA and other child privacy regulations
- Delete children's data when monitoring ends or upon request
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure adequate protection through appropriate safeguards.
11. Your Rights Under GDPR
If you are in the EU, you have additional rights including:
- Right to Access: Get a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Portability: Transfer your data to another service
- Right to Object: Object to certain types of processing
- Right to Restrict: Limit how we use your data
12. California Privacy Rights (CCPA)
California residents have the right to:
- Know what personal information we collect
- Know whether we sell or share personal information
- Access their personal information
- Delete their personal information
- Opt-out of the sale of their personal information
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time. When we do, we'll post the updated policy on this page and update the "Last Updated" date. For significant changes, we may notify you by email.
14. Contact Information
For privacy-related questions or to exercise your rights, contact us:
We will respond to privacy requests within 30 days.
